Did you realize that you can help out future patients and your health professional at the same time simply by writing a short, honest review online?
Since an increasing number of people rely on online reviews in choosing a healthcare provider, simply sharing your experiences can push someone to finally seek the help they need. Plus, you can enable your hearing care professional to attend to any issues that could improve the practice—in turn assuring a positive experience for future patients.
Are you ready to make a difference? Here are four additional reasons you should review your hearing care provider online.
1. It’s easy to post a review online
Numerous hearing care providers have a website with a page dedicated to reviews, and this is the perfect place to begin. Simply navigate to the website, find the review link, and submit a short review right on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people to finally get the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in online reviews as much as personal recommendations.
What that means is 8 out of 10 individuals will take your review as seriously as a personal endorsement. So if you had a pleasurable experience, submitting a positive online review is hands down the best way to get the message out, supporting other people to get the same high quality of care.
3. You can help construct a fair picture of the practice
Research shows that people are considerably more likely to publish reviews following a bad experience than after a positive one. This generates a negativity bias that can present the practice in a bad light.
Nobody is perfect—and no practice is either. Whether the negative reviews are justified or not, they will get submitted. And if the positive experiences go undocumented, this will create a distorted picture. If you think the practice deserves a good reputation, you can help them out by writing a positive review.
4. You can help your hearing care provider strengthen the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also feel that seeking to resolve issues privately is the ideal place to start.
If you’ve had an unfavorable experience, it’s always best to first get in touch with the practice privately. Generally, the issues can be resolved whereby both parties are satisfied. However, if the issues were not remedied to your satisfaction, you may feel that your negative experience must be shared.
In this case, in the name of honesty, you may want to submit respectful suggestions that can help the provider enhance the patient experience. This ultimately helps the practice and brings about a more rewarding experience for potential patients.